Terms and conditions.

Submissions: 

All artists, other than James Cooper, operate independently from Day One Atelier. While they use the same location for their work, you are engaging a separate business to perform your service. James Cooper and Day One Atelier assume no liability in relation to this arrangement.

Quotes:

All quotes are subject to change dependant on final design, size and placement and are valid for 14 days. 

Deposits:

Deposits are:$100 - $200 pp per appointment and are required to secure a booking. This must be paid within 24 hours of invoicing otherwise the appointment time may be rebooked. Remaining amount is to be paid at your appointment. Deposits are non refundable under any circumstances and are non transferable to another person.

Cancellations and Rescheduling:

If you wish to cancel/reschedule your appointment for any reason we require no less than 72 hours notice so that we can offer that time slot to another client. We allow for 2 appointments rescheduled, More than 2 reschedules will result in loss of deposit. 

Please email to Cancel or Reschedule your appointment. 

If you need to cancel/ reschedule within the 72 hour cancellation period for any reason including illness, you are agreeing to forfeit your deposit.

Late Arrivals / No shows:

No-shows and last minute cancellations will result in forfeiting deposits. Please aim to arrive 10 min prior to your appointment time. It’s reasonable that you may be running late due to unforeseen circumstances. If this happens please contact us immediately. Day One Atelier considers 10 minutes late to be reasonable outside of this time may require your appointment to be rescheduled and forfeiting your deposit.

Changes to designs:

Please expect your design will be sent the night prior to your appointment by Text message. This is when you can discuss and alter your design as we won't have time to make changes on the day of your appointment. 

No less than 7 days notice is required for complete/major design changes and appointments may need to be rescheduled depending on time scheduled.

Changes and alterations requested during your appointment may result in your appointment needing to be rebooked and forfeiting your deposit.